FAQ

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How can I get the product?

Please contact our sales staff by phone or email.

When can I get the price?

Usually we quote within 24 hours after we get your inquiry.

How can I get a product brochure?

Please leave your email address and we will send the latest product details.

What’s your MOQ?

If our partner suppliers have products in stock, there is no MOQ. If an order needs to be produced now, we will discuss the minimum order quantity with you based on the actual order.

How can I get a sample?Is it free?

Please first contact our professional sales person by email and inform him of the samples you need.

How long is your delivery time?

Normally, we will confirm the delivery time with you at the time of contract signing. However, due to global supply chain and logistics constraints, we may be late in delivery. Please do not worry, our sales staff will keep in touch with you and do their best to ensure that the goods will arrive on time.

Can I order directly from the website?

Unfortunately, the website shopping function is not available at this time. Please contact our sales person by phone or email and we will make a purchase for you according to your needs.

Can I customize my brand logo?

Yes, Starmax will supply you with different colors, styles, materials, sizes, packaging, including custom personalized logos, depending on your needs. Please contact our sales staff by phone or email with your detailed customization information.

Do you have any local agents or distributors?

Yes, we are actively developing agents and distributors.

How many different types of products your company manufactures?

We specialize in the production of panels, components, ceramic tiles, and other building decoration materials. We can supply all related products. We have strong OEM advantages, just give us the actual product or the idea you want, and we will manufacture it for you.

Can STARMAX make special sizes?

Yes, we can. If you have a special size or style request, please call or email us and we will be happy to assist you.